It is recommended that the customer is physically present at the computer during the setup process. Next, you will be prompted to specify a nickname and company (i.e., device group) for the computer, as well as have the customer store their password (Windows only). Once installed, you will be prompted to log in with your GoToAssist account credentials to associate the computer with your account. Set up from the customer's computer via (single computer) - This method installs the GoToAssist Customer desktop application using the Fast Support portal.The installer will automatically associate the computer with the correct device group, but does not provide the option for specifying a nickname (as it uses the computer name) or storing a password. Set up from the customer's computer using the unattended installer (single or multiple computers) - This method allows you to quickly install unattended access on computers that are in your network.This method requires the customer to be physically present at the computer during the set up process. You will be able to specify a nickname and company (i.e., device group) for the computer, as well as have the customer store their password (Windows only). Set up during an attended support session (single computer) - This method utilizes the existing connection of the attended support session to install the GoToAssist Customer desktop application.There are several ways that an agent can set up unattended access, as follows:
0 kommentar(er)
